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Phone answering services are the in-demand service among live answering services in the call center sector of the business process outsourcing industry. If you want an answer to automated interactive voice response system and instead have a live phone answering service, then phone answering services is the best bet for you.

How does a phone answering service work?

A phone answering service works in a way where it replaces the automated voice message or IVR system. Instead it relies on a live operator to answer the call at any time of the day. For a phone answering service to work, the operators must be trained in answering the calls of the customers who are otherwise used to automated answering services. A phone answering service reduces the turnaround time for a call to be put through and eliminates the automated part of it, making it much more personal and responsive to the customer's needs.

What are the benefits of using a phone answering service?

A business answering service uses people to answer the calls from customers instead of routing them to a machine oriented system. There are several benefits of using a call answering service and these include -

  • In times of customer emergency, it is better to have a person taking the call instead of a machine which makes it more personal for the customer and goes a long way in relieving the stress of the emergency.
  • For medical businesses, it is always better to have live people taking the calls to alleviate the concerns of the customers who may want to explain the details of their problem and get support from your staff.
  • There are some businesses that need 24 hour answering services like banks and other financial institutions that offer credit cards. For these type of businesses, it is advisable for them to have someone answering the phone at non-regular hours and responding to the complaints.
  • For many organizations, automated voice response systems are used to deal with calls after office hours. It may be a better idea to have a live telephone answering service instead of a voice mail system