A good number of startups fail. A survey of almost 30,000 startups from 1990 to 2010 by the Boston-based Cambridge Associates revealed that 6 in 10 of these ventures die for one reason or the other.
One of the most common causes why startups fail is that they are ill-prepared for the business part of the whole process. You may have a good product but you can’t get it off the ground without financing, marketing, and a good strategy.
If you are just starting, you need to focus on your core mission, which is to improve your product to be ready for market release. A call center company will take the complications of dealing with customers off your hands.
No matter how much you like to interact with your customers, it’s time-consuming and stressful. You need to be paying closer attention to your product and your business operations instead.
Below are some of the benefits of hiring a call center service for startups:
- Improving Customer Satisfaction – Almost three quarters of people contact the company through the phone to air a grievance or clarification. A call center company will handle the customer service side so you can focus on your core business. The good thing is that the call center company has its own metrics in terms of delivering customer needs. On your end, the feedback is almost immediate.
- Develop Customer Loyalty – Along with customer satisfaction, you will build customer loyalty. There’s a difference between the two. Customer satisfaction has something to do more with attitude while loyalty refers to the predictive behavior and pattern. With the number of websites offering different services on the Internet, the competition is very stiff. You can’t afford to lose your patrons to your competitors.
- Multiple-Platform Support – When you say call center, people often equate it with voice operations. After all, it’s right there on the name itself. However, technology necessitates that contact center operations expand their functions to offer a multi-pronged support for their clients. Now, aside from manning your hotlines, they can also manage your Facebook account, email, and live chats.
- 24/7 Support – The one advantage of an online business that couldn’t be replicated by physical office is its ability to operate 24 hours a day, seven days a week. However, your online services can’t do this without a reliable call center support. This is to ensure that you get your much-needed sleep while the call center firm will pick up from where you leave off.
Hundreds of startups have found out the advantages of hiring call center support.