Consumer Packaged Goods


Every Call Matters understands the CPG Industry and has the call center services expertise for handling customer touch-points from first awareness to final purchase to on-going customer support. 

 

Consumer Packaged Goods Brands are the brands of companies that sell consumable goods such as food and beverages, footwear, apparel, tobacco, cleaning products and other product that get used up and have to be replaced frequently.

 

CPG brands face a lot of challenges in today’s market. From adapting to local and international markets, to the growing need of 24/7/365 customer support, demand on in-house call centers has grown exponentially.

 

Our team has over 30 years of combined experience in consumer goods contact management solutions, Every Call Matters can provide support – either full outsourcing, after-hours, or weekends.

 

Above and beyond just handling customer service calls, our suite of CPG contact center solutions can also provide live chat, SMS texting, customer service email management and product recall support. And you can be confident that we will work as an extension of your in-house call center staff, making sure the customer experience is aligned with your brand’s image.

 

Every Call Matters is experienced in handling every kind of consumer and business contact from market surveys and answering the customer's first telephone call or mobile text message to supporting a product recall. All services and solutions are customized to your business needs.

 

Services for CPG Companies:

  • Market Research Data Collection & Surveys
  • Direct-response Marketing Support
  • Upselling/Cross selling 
  • Outbound Sales Campaigns
  • Products and Service Telesales
  • Order Processing
  • Customer Service
  • Customer satisfaction surveys
  • Customer Retention & Loyalty Programs Support

 

Benefits:

  • Order Entry and Customer Care Experts
  • Extremely Scalable Solutions
  • Customized to Fit your Needs
  • Ideal for Overflow Services during Peak Periods
  • Multilingual Language Support
  • Extend your Business Hours
  • Save money and increase profits by outsourcing
  • PCI-DSS Compliant

 

Features Available

  • Trained Agents
  • Credit Card Processing
  • Live Chat
  • Email Response
  • Text Message Response
  • Customized Scripting
  • Live Agents
  • Agents can Up-sell or Cross-sell
  • Product / Order Fulfillment
  • Text-Messaging Solutions for Phone Numbers
  • Automated Options Available
  • CRM Hosting
  • Exchange / Returns Management
  • Product Recalls
  • Custom Reports

 

Trilingual  Support

Have Spanish or French speaking customers? Every Call Matters  has you covered. Our multilingual agents are fluent in English, Spanish and French